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1. Language building: Making polite requests
A. The sentence beginnings (in bold) in 1-6 show common phrases for making polite requests. Match the beginnings to the endings a-f. The first one is done for you.
1. Please send us... c
2. Could you tell me where ... ___
3. Would it be possible to have a ... ___
4. I was wondering if it would be possible to ... ___
5. I would appreciate it if you could have ... ___
6. Would you mind ... ___
a. repair person come to fix the air conditioner?
b. get some samples of your product.
c. three boxes of white letterhead paper.
d. your delivery staff use the back entrance.
e. postponing our meeting until the end of May?
f. I could have my car repainted?
B. Write the number of each completed sentence (1-6) from A next to the matching description and recipient (a-f) below.
___ a. A request for a recommendation of an automobile service (to the representative of an auto association).
___ b. A request to change a scheduled appointment (to a coworker from another department).
___ c. An order for office supplies (to a stationery store).
___ d. A request for repairs (to the superintendent of your apartment building).
___ e. A request for examples of a company's products (to a manufacturing company).
___ f. A request about how a delivery should be made (to a supplier's shipping department).
C. Use phrases 1-6 in A to complete requests 1-3. Change the period to a question mark if appropriate.
1. Make ONE request for information about a course you are interested in taking (to a community college). __________________information on schedules and costs for your certificate course on network management.
2. Order ONE product from a catalog (to a garden supply company). ________________ one 25 kg bag of garden fertilizer.
3. Make ONE request for details on the advertised job (to a company hiring new employees).
_________________ the training opportunities offered by your company?
2. Test tactic: Identify what you have to write
A. Read the directions and e-mail. In the test you will have to write a reply. In this task, be sure to follow the directions. Say who you are writing to and reply as you are instructed to do: either as yourself or as another person.
I am: ______________
I am writing to: ____________________
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