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NEGOTIATION LANGUAGE
Starting the conversation
We're very happy to be meeting you today.
We hope to come to an acceptable solution for both of us.
I'd like to discuss some of the details in the offer.
We'd like to hear your proposals before we tell you what we can offer.
Concluding your arguments
So that wraps it up.
That sums up our side then.
We are sure that you will see the benefits for your company if you take up our offer.
There you have our proposal. I'm afraid that's as far as we can go.
Finishing the conversation
That may be a possibility, but I have to discuss it with my boss. Let me get back to you.
I'm happy we've found a solution. I'll send you an email tomorrow summarizing our agreement.
Work with a partner. Use the role cards or think up your own situation to negotiate and try to reach an agreement with your partner:
Partner A: Your name is Paula/Paul and you are a purchaser in Hanse Business Bank. You have requested an offer for New Year's cards from Print Unlimited. A branch manager had recommended this supplier, but you think the offer is very expensive. Also, you have dealt with this company before (they printed business cards for you) and you are not sure how reliable their deliveries are. Look at the terms of the offer and your notes, and ring the supplier.
Partner B: You are a sales rep at Print Unlimited. You have already done business with Hanse Business Bank (they ordered business cards from a colleague of yours) but that was a few months ago. As you are also their client (you have all your accounts with them), your branch advisor has passed your name on to the purchasing department. They are looking for a new supplier of New Year's cards. Look at these points from your offer and the comments you've added, and take the phone call.
Source: "English for Sales and Purchasing (Express Series)" by Lothar Gutjahr and Sean Mahoney
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